Policies and Terms

Welcome to Dark Zard's Secret Card Shop! Please review our policies to ensure a smooth shopping experience. By using our site, you agree to these terms.

Shipping Policy

Domestic Shipping

• Orders are processed within 1-3 business days.
• Standard shipping typically takes 3-7 business days.

International Shipping

• We ship worldwide; delivery times vary by region and customs.
• Customers are responsible for any customs fees or taxes.

Tracking

Tracking information will be sent via email once your order ships.

Return & Refund Policy

Returns

• Items must be unused, unopened, and returned within 14 days of delivery.
• Items must include original packaging.

Refunds

• Refunds are processed within 5-7 business days after we receive your return.
• Original shipping fees are non-refundable.

How to Request a Return

• Email us at [your email address] with your order number and reason for return.
• Follow the return instructions provided.

Pre-Order Policy

• Payment is required to secure pre-order items.
• Release dates are estimates and may change due to manufacturer delays.

Privacy Policy

We respect your privacy and protect your personal information.

• Payments are processed securely through trusted third-party providers.
• We do not sell or share your data.

Terms of Service

• All orders are subject to availability. We reserve the right to cancel or refuse orders.
• Prices, promotions, and availability are subject to change without notice.

Contact Us

Have questions? We’re here to help!

• Email: sales@darkzardscards.com
• Hours: Monday–Friday, 9 AM–5 PM (PST)

Thank you for choosing Dark Zard's Secret Card Shop for your Pokémon TCG needs!